Help and information
Frequently asked questions
Clear answers about products, services, integrations and project enquiries.
15 questions
How can I contact the company?
Email contact@inferaengine.com for general enquiries, support@inferaengine.com for technical support, billing@inferaengine.com for billing and privacy@inferaengine.com for data requests, or send a project enquiry from the contact page.
How do I pay, and can I cancel or get a refund?
Each project is priced in a written proposal before any work starts, and invoices are paid by bank transfer or by card through our payment provider’s secure page. Consumers can cancel within 14 days, money paid in advance for work not done is refunded, and fees for AI usage and infrastructure already consumed are not refundable. The full terms are in our payments, cancellations and refunds policy; questions go to billing@inferaengine.com.
Which product should I choose?
Use the solution finder to describe your goal, industry and timing, or compare up to three products.
Are all products ready to use?
Not all of them. Infera Agent, Infera Web Agent, Infera Agents Desktop and Infera Agent API can be used today. The other products show their status on their pages: In development.
Where can I try Infera Agent?
Open its product page and choose Visit product to reach inferaagent.com.
Is the agent API available now?
Yes. Subscribe to a ready-made agent on Infera Agent, get an API key and call it from your website or app; each call is paid from your Infera Agent balance. The developer hub has an example request.
Can I use my own AI provider keys?
Not with Infera Agent API: its agents run on Infera Agent, and each call is paid from your Infera Agent balance. If you need a system that uses your own AI provider account, it can be scoped as a custom project.
Where are prices and subscriptions?
Available products show their current plans on their own websites. Custom projects are priced in a written proposal. Pricing for upcoming products will be announced at launch.
Does preparing a draft submit it?
Preparing a draft does not submit it. Submit project request saves it and sends it to the company team for review; you do not need to sign in. You do not receive an automatic email. If you have an account, you can follow the request’s progress on your account page.
Do you build mobile and desktop apps as well as websites?
Yes. We build web applications, apps for iPhone, iPad and Android, and desktop apps for Windows, macOS and Linux, connected to your systems through secure APIs.
Can you train and customise an AI agent on our data?
Yes. We train your agents on your tasks, documents and real examples, weight how they use each source, tool and rule, customise their behaviour, and test them on your real work before they go live. We agree in writing first how your data is handled and where it is stored.
Do you host the applications and AI agents you build?
Yes, if you want us to. Hosting, monitoring, backups, security updates and support are agreed in a written service plan. You can also run what we build on your own infrastructure.
Can I request custom software?
Yes. Explore the services pages and prepare an enquiry describing your users, workflow and desired outcome. Scope, delivery and fees need a separate agreement.
Is my project draft stored on this website?
The draft is generated in your browser. Pressing Submit project request saves the request to the server. Downloading saves a copy on your device. Language preference and comparison IDs may be saved locally.
Does the site work in Arabic and on mobile?
Yes. The whole website is available in English and Arabic, on desktop and mobile.